Items in their original condition and packaging are able to be returned within 20 days from receipt for a refund less a 15% re-stocking fee. All items that come back other than in their original condition and original packaging or later than the 20 day return period will be refunded less a 50% re-packaging, correction and/or stock balance charge. The packaging of the item, must not be torn, cut, written on or bent out of shape. The product must not have any sign of wear. Sale items, special order items and components (such as chain or stones, etc.) are not returnable. In the event that an item is shipped incorrectly or defective, it will be replaced/repaired at no charge (if a refund is requested for it, then the restocking charge will apply.) If the defective piece is sent back within 10 days, it is in it's original packaging, it has not been worn and we have more in stock, then it will be replaced. Any other instance will be repaired. Returns which result in customer retention of less than the minimum will incur a 50% restocking fee. We do not refund freight. If a package is returned without instructions it will be treated as a refund. We strongly recommend insuring any return and packing them well as we can not take responsibility, if we do not receive the return or if it comes in damaged.
Just include a copy of the invoice and write a note on it of what you would like done and ship the package insured to:
Zion Network Trading Ltd
16-2662 Austin Avenue
Coquitlam, BC
V3K 6C4
Claims
Any claim for shortage must be made within 5 days of receipt of the shipment. The box must be kept for carrier inspection. Discarding the box will waive rights to a claim.
Any claim for shipping refund on a late delivery must be made within 5 days of the delivery.
Any claim for error in style must be made within 5 days of the delivery.
Any claim for non-receipt of a package must be made within 30 days of the order being placed.